SupaLoans Is A Licensed Credit Broker, Not A Lender, And Does Not Make Credit Decisions, We May Receive A Commission From The Provider That We Introduce You To.- Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk

Apply!

CUSTOMER COMPLAINT PROCEDURE

INTRODUCTION

MediaBlanket Ltd, its employees, broker partners, contractors, and businesses with which it trades as part of a Network, strive to offer a high level of customer satisfaction for any product or service that is promoted to you. In the unlikely event that we fail to achieve these high standards, the following policy sets out how you can complain to us. In the event that your complaint relates to one of our trading partners we will advise them and you accordingly. All our trading partners have their own policies which are compliance checked and approved by the Director prior to any form of consumer engagement.

 

HOW TO COMPLAIN

Please could customers contact us via email in the first instance whilst we make changes in response to covid-19.

There will be more email cover than telephone cover and you may receive a response more efficiently via email.

Thank you for your patience and understanding.

*** Please note that the website www.theloanstree.co.uk is not related to MediaBlanket Ltd in any way and we would encourage you to check this site thoroughly and read online reviews of the service it provides before using it. ***

At MediaBlanket Ltd, (“MediaBlanket”) we aim to offer consumers a high level of service. Should we fail to deliver on our commitment to deliver this high standard, we would like to hear from you and be given an opportunity to put things right. We have made it as easy as possible to contact us: you can either email our Customer Services at: hello@mediablanket.co.uk, you can write to us at MediaBlanket Ltd, Lloyds House, 18-22 Lloyd Street, Manchester, M2 5WA or call us on 0161 711 0415.  To make it easier for us to locate your details and deal with your complaint thoroughly and quickly, please provide us with your full name, full address (including postcode) your home telephone number, mobile telephone number, email address and date of birth. 

HANDLING YOUR COMPLAINT

On receipt of your complaint, we will attempt to contact you within 5 working days with the intention of fully resolving any issues you may have experienced. If we failed to resolve the complaint to your full satisfaction within this time frame, we will commence a formal investigation process. On commencement of our formal investigation, we will write to you to acknowledge your complaint, and provide you with a named contact who will deal with your complaint from start to finish. From the date of your initial complaint, our aim is to respond to you within a four week period, and fully conclude our investigation with a final response within an eight week period. If we are unable to issue a final response within this time frame (due to external circumstances or a reliance on a third party entity) we will write to you explaining why.

YOUR RIGHT TO COMPLAIN TO THE FINANCIAL OMBUDSMAN SERVICE

If you are not satisfied with our final response, or you have not received a response after 8 weeks, you can refer your complaint to the Financial Ombudsman Service free of charge. You must approach them within six months of our final response, we will remind you of the time limit in our final response.

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

web: www.financial-ombudsman.org.uk

email: complaint.info@financial-ombudsman.org.uk

Contact centre – 0800 023 4567

(Calls to this number are normally free from a landline but mobile networks may charge to connect to this service)

Alternative contact centre number – 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

Representative Example: If you borrow £1,000 over a 12-month period, your monthly repayment will amount to £116.05. The total repayment sum, inclusive of £392.60 in interest, will reach £1392.60. This example assumes a fixed interest rate of 79.5%.

Representative 79.5% APR (fixed)

Interest rates range from 12.9% APR to 1721% APR. The APR you receive will depend upon your individual personal circumstances. Loans are available between £100 and £10,000, with terms ranging from 1 month to 10 years. Some lenders only offer loans to UK homeowners. You can request a quote with no obligation.

Please note that we are not a direct lender, and we do not make credit decisions, We are a fully authorised and regulated credit broker, operating a loan matching service. We will attempt to connect you with a loan offer by submitting your information to our trusted panel of lenders and brokers and alternative consumer credit providers. The quote and APR you receive will be tailored to your specific circumstances. Our loan matching service is 100% FREE to use and we will never charge you a fee. To operate this service we may receive a commission from the provider we refer you to. Please note that some services offered may involve a monthly fee, please read carefully before proceeding.

Working for you!

As a leading loan broker service we exist to find you the most suitable lender for your situation.

ALL LOANS ARE SUBJECT TO CREDITWORTHINESS AND AFFORDABILITY CHECKS

MediaBlanket Ltd. Registered in the UK: 07949139; Registered address: MediaBlanket Ltd, Lloyds House, 18-22 Lloyd Street, Manchester, M2 5WA. MediaBlanket Ltd is authorised and regulated by the Financial Conduct Authority under Firm Ref 723605. Registered with the Information Commissioner's Office Z3334636.

*Subject to lender's requirements and approval based on creditworthiness and affordability checks. Most loans can be paid in to your bank account within one hour although this could take 2-3 days if your bank does not accept faster payments. Please note that not everyone will qualify for the full amount.*

Auto Decisioning allows lenders to make a decision on your loan application without the need for human interaction, for more information please contact your lender or see their privacy policy.

Responsible Lending

At MediaBlanket Ltd, we care because money matters and we are committed to working with responsible lenders and acting as a responsible broker.

Our lenders do:

  • Assess that applicants can afford a loan, and will be able to repay it
  • Provide clear, transparent agreements, terms and communications
  • Treat all customers fairly

Our lenders do not:

  • Target people who are struggling with debt
  • Lend to applicants who they believe will be unable to repay without experiencing financial difficulty
  • Proceed with applicants if they are unable to verify their personal details

Please only apply for a loan if you're sure that you can repay it in full on your due date and still manage your other outgoings. Don’t borrow money if you know that you will struggle to pay it back.

Implications of Non-Payment

Missing repayments may have a negative effect on your credit rating and make it more difficult for you to obtain credit in the future. It may also result in your debt being passed to a collection agency.

Financial Difficulties

If after receiving your loan you feel that you will struggle to make the agreed repayments, it is important that you do not ignore the situation, and you contact your lender as soon as possible. For further information please refer to the loan agreement and terms provided by your lender.

For further help please go to moneyhelper.org.uk